Refund Policy

At Lâ Muzïtïque, ensuring your satisfaction is our top priority. If you are not completely satisfied with your purchase, we're here to help with a comprehensive refund policy.

Eligibility for Refunds

• Items Not Received: If you have not received your order within 30 days after the shipping date, you are eligible for a full refund.
• Damaged or Defective Items: Should you receive a damaged or defective item, please contact us within 7 days of receipt with proof for a full refund.
• Incorrect Items: If the item you receive does not match what you ordered, inform us immediately with evidence for a prompt refund.

Process for Requesting a Refund

To initiate a refund, simply reach out to us at lamuzitique@gmail.com with your order number and photographic evidence or a description of the issue. We will review your request and, once approved, process the refund. A credit will automatically be applied to your original method of payment within a specified number of days.

Conditions

• Proof of the issue is required for all refunds: We ask for photographic evidence or a detailed explanation to ensure the integrity of our refund process.
• No return necessary: To save you time and hassle, we do not require you to return the product for a refund.

Exceptions

Our refund policy includes all items; however, we reserve the right to refuse refunds on a case-by-case basis if fraudulent activity is suspected.

Your satisfaction is our top priority. We are committed to providing a seamless and positive experience with every purchase. For any additional information or assistance, our customer support team is readily available.